Privacy Policy

1. Introduction

Welcome to PERQ Inc ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our coffee beans, coffee machines, or utilize our barista training and outsourcing services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, shipping and billing address provided when creating an account, filling contact forms, or placing an order.
• Business Details: Cafe or business name, order volume, machinery specifications, and corporate inquiry details.
• Technical & Usage Data: IP address, browser type, operating system, referring URLs, device info, and browsing behavior collected automatically via log files and analytics.

3. How We Use Your Information

We use the collected information for purposes such as:

• Processing and delivering coffee bean orders, espresso machine inquiries, and service requests.
• Providing customer support, warranty assistance, and responding to inquiries.
• Improving our website performance, product catalog, and user experience.
• Sending transaction updates, administrative notices, and promotional news (if opted in).
• Ensuring compliance with local legal requirements and protecting against fraud.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (such as logistics partners for delivery, payment gateway processors, and IT infrastructure providers) solely to perform services on our behalf and subject to strict confidentiality agreements.

5. Data Security & Protection

We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no transmission method over the internet or electronic storage system is 100% secure.

6. Cookies & Tracking Technologies

Our website uses essential cookies and performance analytics to improve your experience and measure site usage. You can manage or disable cookies through your browser settings, though some website features may not function optimally as a result.